Terms Of Use

Terms of Service

PLEASE READ THE FOLLOWING SITE TERMS CAREFULLY. ANY USE OF OUR WEBSITE OR PURCHASES OFF OF OUR WEBSITE WILL CONSTITUTE ACCEPTANCE OF THESE TERMS.

NOTE: No copyrighted material, nudity, violence, drugs, or otherwise explicit content will be accepted for print.

These terms (“Terms”) apply to all uses you (“You”, “User”, “Customer”, “Customer Order”) may make of Company (“Company”, “Seller”, “LitGrip”) website (the “Site”) including, but not limited to any: the use of Company Site and/or product customization service/s (“Service”), use of the shopping cart and ordering service, as well as use of any of our products.  By utilizing the Site and/or Services provided by Company, User agrees to all terms outlined in the Company Terms of Service.

1. Customer Support and Age Requirements

You must be at least 13 years of age to use the Site. If you, your parent/s, or your guardian/s, have any concerns please feel free to contact Company customer service in writing via email. 

2. Copyrighted Material, Software and Intellectual Property Rights

All information, content, software and materials Company offers on the Site are protected by copyright and other pertaining laws. You may not copy or distribute such material without the copyright owner’s prior written consent. You may use these materials for personal, non-commercial use only, so long as you do not modify the materials or remove any copyright or other proprietary rights notices contained in the materials or provide proof of valid documentation verifying ownership of or granting permission to use the copyrighted content. The Marks and other brand names in this Site are the worldwide trademarks or registered trademarks of Company or are being used with the rights secured by Company, hereunder. Trademarks of other parties are identified wherever possible and Seller acknowledges their rights.

3. Privacy Policy

When you create an account with Seller, You need to provide some personal information, such as your name, e-mail address, and mailing address. Seller will protect and use this information as stated in our Privacy Policy.

4. Designs and Submissions to the Site

User confirms the following statement via electronic confirmation during the design submission process: “I verify I have the rights to use any image(s) or logo(s) I’ve uploaded, if any.”  User designs that User elects to mark as “public” will be visible on Site. Designs marked Public are searchable online which means they will show up in online searches or populate in advertisements which auto-populate User Public designs at random.  

4.1   Unacceptable Designs, Orders, and/or Submissions

While Company is not responsible or liable for the User design content and/or Submissions, Seller reserves the right to delete, move or edit submissions that it, in its sole discretion, deems abusive, defamatory, obscene or in violation of copyright or trademark laws or otherwise unacceptable. Any Designs, Orders, and/or Submissions containing any of the following are deemed “Unacceptable” and will not be processed:

4.1.1 Unacceptable Content

Any threatening, obscene, pornographic or profane material or any other material that could give rise to any civil or criminal liability under applicable law

4.1.2 Copyright or Trademark Content

Any material that could infringe rights of privacy, publicity or copyrights without the permission of the owner of these rights and the persons (or their parents or legal guardians, where applicable) who are shown in the material

4.1.3  Invalid Address

Any material sent from an anonymous or false address.

4.2   Email Notification of Orders containing Unacceptable Designs and/or Submissions

If an order contains Unacceptable Design/s or Submissions, User will be notified via email that the order has been put on-hold until the Design/Submission can be corrected.  User must respond via email and provide link to the updated and corrected design within 3 business days of the email notification date. If an email response is not received within 3 business days, the order will be cancelled and User will be issued store credit for the cancelled order.  Store credit does not expire. Store Credit will be sent via email within 5-7 business days or later; additional delays may occur during peak seasons. Please check your spam/junk mailbox in case the email is filtered by your email settings.  

4.2.1  Unacceptable Designs containing Copyright and/or Trademark protected content

Seller may request valid documentation confirming ownership of the copyrighted or trademarked content. Seller reserves the right to cancel the order and/or suspend the shipping of any custom cover order before such confirmation is received. If Seller does not receive any such confirmation or if there are continued claims of copyright or trademark infringement, Seller reserves the right to share certain account information with governmental organizations or other third parties. If You dispute any copyright or trademark infringement claims, Seller will share with you the contact information of any party claiming any such infringement. In the event of any such dispute, Seller reserves the right to suspend production and shipment of the cover until such dispute has been resolved. In addition, you warrant that all moral rights in any uploaded materials have been waived. Your physical or electronic sharing of your images constitutes permission for reprinting by Seller. Seller will not be liable for the content of any Submission. User confirms the following statement via electronic confirmation during the design submission process: “I verify I have the rights to use any image(s) or logo(s) I’ve uploaded, if any.”  Company will review each User order prior to submitting for processing to ensure order does not contain Copyright and/or Trademark protected content. If order has been flagged as containing Copyright and/or Trademark protected Content, User will be notified via email.

4.2.2  Supplemental Documentation

Seller may request valid documentation confirming ownership of the copyrighted or trademarked content. User must respond via email and provide Supplemental Documentation Verifying Ownership of and/or Permission Granting Use of  Copyright and/or Trademark protected Content within 3 business days of email notification date. If email response is not received within 3 business days, User order will be cancelled and User will be provided with store credit for the cancelled order.  Store Credit will be sent to User email address on file within 5-7 business days or later; additional delays may occur during peak seasons. Please check your spam/junk mailbox in case the email is filtered by your email settings. Store credit does not expire.

4.2.3  Review and Verification of Supplemental Documentation

Company reserves the right to review and request additional documentation or references until verified. User provided Supplemental Documentation Verifying Ownership of and/or Permission Granting Use of  Copyright and/or Trademark protected Content and request additional information or documentation needed to verify Ownership of and/or Permission Granting Use of Copyright and/or Trademark protected Content.   If User does not provide additional Information or Documentation via email within 3 business days, User’s order will be cancelled and User will be provided with store credit for the cancelled order.  Store Credit will be sent to User email address on file within 5-7 business days or later; additional delays may occur during peak seasons. Please check your spam/junk mailbox in case the email is filtered by your email settings.  Store credit does not expire.

4.3   Design’s Printed Color versus Color displayed on User Monitor/Computer Screen

Although Company prints the exact User approved design, the printed colors can look different when viewed in person compared to when viewed on your computer monitor as it differs from monitor to monitor based on color settings, printer calibration, and product ink saturation levels vary from monitor to monitor.  Our customer service department and design team is available to review your design before your purchase.

5. Processing Times

Our processing times are estimates only; additional processing times and delays may occur based on peak seasons or due to natural disasters affecting production or supplies. Although our policy is that we print all designs exactly as they come through, we do our best to catch any orders that have major issues. In the event a Company representative reaches out to you about any issues regarding your design, you will have 3 business days to respond or else your design will be submitted as is.  Company contact regarding order issues will be done via email communication. User is responsible for checking User’s own email inbox.

5.1 Proof Review

Company customer service team will email User regarding the print file needing confirmation.  User must respond to Customer Service via email with any requested changes to the order or design within 3 business days.  If no email response is received within 3 business days from the date of the original customer service email, the print file will be submitted for processing, as-is. 

6. Shipping

6.1  Shipping Time

All shipping times are estimates based on information provided by shipping carriers; shipping estimates and times will vary based on various factors such as, but not limited to, peak season, inclimate weather, natural disasters, etc.  As such, Company cannot guarantee an exact delivery arrival date so please order early and/or upgrade your selected shipping method to an expedited shipping method.

6.2  Shipping Carrier Delays

All shipping times are estimates based on information provided by shipping carriers; shipping estimates and times will vary based on various factors such as, but not limited to, peak season, inclimate weather, natural disasters, etc.  As such, Company cannot guarantee an exact delivery arrival date so please order early and/or upgrade your selected shipping method to an expedited shipping method.

6.3  Refusal of Package/Delivery and/or Returned Package

User is responsible for any costs incurred as a result of Refusal of Package/Delivery and/or Returned Package; including, but not limited to, the cost to ship the order back and forth until delivered to User, additional packaging fees, etc. and the cost will be docked from store credit, if applicable, or invoiced to User if remaining store credit balance is less than the incurred costs related to the Refusal of Package/Delivery and/or Returned Package.

6.4  Invalid and/or PO Box Addresses

User is responsible for providing a valid and non-PO Box shipping address at the time of purchase.  User is responsible for any costs incurred as a result of providing an Invalid and/or PO Box shipping address for said order (including, but not limited to, the cost to ship the order back and forth, packaging fees, etc.) and the cost will be docked from store credit, if applicable, or invoiced to User if remaining store credit amount is less than incurred costs.

6.5  Return Shipping

User is responsible for any applicable return shipping cost and the cost will be docked from store credit, if applicable, or invoiced to User if remaining store credit amount is less than incurred costs.

6.6  Shipping Charges, Taxes, and Fees

User is responsible for all Shipping Charges, Taxes, and Fees to ship order to User provided shipping address.  User will be invoiced for any additional and/or remaining charges to ship to User provided address. Company reserves the right to not ship the User order until the remaining shipping costs payment has been verified by Company.

6.7  International Shipping and Customs Charges, Taxes, and Fees

User is responsible for all Shipping and Customs Charges, Taxes, and Fees to ship order to User’s international shipping address and will be invoiced for any additional charges.  Company reserves the right to not ship the User order until the remaining shipping costs payment has been verified by the Company.  

If a package is held by customs, User is responsible for working with Customs to obtain the package; User is responsible for abandoned packages due to refusal of package/shipment or due to User’s failure to pay the related International Shipping and Customs Charges, Taxes, and Fees for the order.

6.8  Lost and/Or Stolen Package/s

In the rare event of a lost or stolen package, Company is not liable.  User is responsible for providing additional documentation as requested by shipping carrier to investigate the lost/stolen process claim. To prevent a lost or stolen package, please make sure you require a signature on all packages at your address; additional shipping costs/fees may apply.  

7.Refunds, Returns, and Cancellations

We pride ourselves in customer satisfaction. However; all our products are custom orders and any custom order is your unique creative expression.  Because they are one of a kind and unique to you, they are not returnable. 

7.1 Refunds

User Orders that are eligible for refund/s will be less/minus any incurred shipping costs and restocking fees. Refunds are issued in the form of store credit, not via the original payment method.  Store credit does not expire.

7.1.1 Unprocessed Orders

If your order is delayed due to any reason and not processed, we can cancel your order and issue you store credit for the amount paid. All refunds will be in the form of store credit, not via original payment method. Store credit does not expire. Any delayed or unprocessed User order that has been “on hold” for more than 3 weeks from the date of initial Company email notification, will be cancelled and issued store credit.  Store credit voucher codes will be sent via email. User is responsible for checking User’s own email inboxes.

7.2 Returns

We want you to be 100% satisfied with your order. We are available every step of the way to ensure you get the best possible quality. Make sure that the design you submit or the design you choose is up to your own standards and expectations.  We cannot control the quality of the design you submit, but we are equipped to print at 300DPI if you can submit it. All of our custom products are custom printed using your User design. Because of this, we do not accept any returns for designs that are low resolution, have typos, or if you’ve changed your mind on the design after User order has been submitted for process, printed, and/or produced. 

7.2.1 Shipping Damage

During processing, shipping, and customs, occasionally products will be damaged. We do inspect each order before it ships out to you. As soon as your order is received, please inspect it for damages. You have 5 days from when the order was delivered to report any damage.  If you do find any damage, please take a photo of the damaged product and packaging and send it to Company via email along with your order ID. We will gladly replace any damaged order; otherwise, all custom sales are final.

7.2.2 Print Image

If you are not satisfied with the quality of your custom print, please send us an email with your order number, the reason you are not satisfied, and a photo of your print. We must receive this within 5 days from when your product was delivered. Once received, our customer service team will review the issue and process accordingly based on Company policy and terms of service.

7.3 Cancellations

User must notify the Company via email of User’s intent to cancel order prior to the order being sent to production.  We will do everything we can to cancel your order in time if it has not yet been produced. Once an order has been sent to production, printed, and/or produced, we CANNOT cancel it. Company reserves the right to refuse an order cancellation if we are not able to stop processing or shipping.  If there is an error in the design or typography on the User design and/or Submission, Company is not liable.  User orders that are eligible for cancellation will be issued store credit for the order minus the cost of custom orders already produced and/or shipping cost incurred, if any.  Store credit does not expire. All refunds will be less shipping, freight and handling costs incurred both directions.

8. Indemnification

You agree to indemnify, defend and hold harmless Seller, its affiliates and subcontractors, and all their officers, directors, employees, agents, licensors, suppliers and any third parties providing information relating to the Products or Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms or any activity related to Your User account (including negligent or wrongful conduct) by You or any other person purchasing Products or accessing the Service using Your account.

9. Claims

Any action under these Terms must be brought, if at all, within one year from the accrual of the cause of action. You and Seller agree that any claims under these Terms shall be subject to the laws of the State of California, and hereby consent to jurisdiction and venue in the courts of San Diego, California.

10. Export

You are responsible for compliance with all local laws, and you are required to comply with U.S. export laws and regulations when you use or export any software or materials provided through the Service.

11. Disclaimer of Warranties for Covers

THE COVERS AND SERVICES AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN AS IS AND AS AVAILABLE BASIS AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SELLER EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. SELLER MAKES NO WARRANTY THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT THE SITE OR SELLER’S SERVER IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SELLER MAKES NO WARRANTY REGARDING ANY SOFTWARE, COVERS, SERVICES, SPECIAL OFFERS, OR THE DELIVERY OF ANY SOFTWARE, COVERS OR SERVICES, PURCHASED, ACCESSED OR OBTAINED THROUGH THE SITE OR ADVERTISED THROUGH THE SITE.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL SELLER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OR THE INABILITY TO USE THE SITE OR SERVICES, FROM ANY CHANGES TO THE SITE OR SERVICES, OR FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLES, EVEN IF SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF INCIDENTAL, CONSEQUENTIAL OR OTHER TYPES OF DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

12.1 Liability of Product Use

Company urges all users of our product/s to use them safely and responsibly. Company encourages and suggests the use of helmets and/or protective gear when deemed applicable and/or necessary for the use of Company product/s.  Company products are sold to User is responsible for User’s own actions and User uses product at User’s own risk. Company is not liable for any injuries that occur from using any of our product/s.

13. Company Pricing

With respect to items sold by Company, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

14. International Customs Charges and Misc Fees

We are not responsible for any miscellaneous international customs fees or taxes. Some orders may incur additional customs or import duty tax charge beyond what User has already paid for through the Company Site. We are unable to control additional International customs charges and they will vary based on country and location. The customer is solely responsible for all additional taxes and fees. Your order cannot be returned to the sender and Company will not pay custom fees on your behalf.

15. Miscellaneous

15.1 User Purchases

Seller may assign its rights and responsibilities under these Terms without notice to User. All items purchased through Seller are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you on our delivery to our carrier (ie, F.O.B. Seller’s facility).

15.2 Right to Update Provision/s

If any part of these Terms is held to be invalid or unenforceable, Company reserves the right to update and superseded any provision/s using a corrected and enforceable provision most closely matching the intent of the original provision and the remainder of the Terms will continue in effect.

15.3 Entirety

These Terms constitute the entire agreement between you and Seller with respect to the Site, Products and Service, and supersede all other communications, written or oral, with regard to that subject matter.